Comments on: Acer Disk to Disk (D2D) Recovery Broken

By: Weblog

Weblog — Sun, 02 Mar 2008 15:03:37 +0000

Sorry folks we cannot keep supporting Acer users with D2D recovery problems for free. That is the job of Acer Support!

We’ve placed as much information as we know and more than enough to fix D2D issues into this blog post with supporting information being in the comments.

If you live in Fife or the surrounding areas of Scotland and wish to pay for support in fixing this issue then feel free to contact us.

Comments on this blog post are now closed.

By: Weblog

Weblog — Sun, 02 Mar 2008 14:59:39 +0000

@Polo: The instructions we have on this blog post are about as much as we know. We’re not Acer agents and have never supplied such “cheap” system, prefering to go with high quality alternatives.

Combining your C & D partition will result in D2D NOT working. It expects to see a certain partition structure, in fact, the one that it left the factory with!

@Charlotte: You need to boot into a Windows environment, either a fresh install of Windows or the Ultimate Boot Disk for Windows, to run the special Acer MBR creation application as detailed above. It won’t work under Linux AFAIK.

@Panos: You’re probably screwed!!! You’ve deleted the partition with all the eRecovery D2D disk image. It may be possible to use a partition recovery application to restore the partition if it hasn’t been overwritten by what you have done. Having not be in that predicament we can’t help you out any further.

By: Panos

Panos — Sun, 02 Mar 2008 13:48:55 +0000

I have an acer 5720g than came with windows vista home premium. I repartitioned my hard drive and delete the hidden partition. After that i install vista ultimate and then try to install acer erecovery but i get the following message: “not d2d system, erecovery cannot install”. I tried to repartition again my hard drive using acronis disk director and create one more partition (hidden) in the begining of my hard drive I thought that this could work and that the erecovery coulb be installed but once again i didn’t make it. Please help me. Thank you

By: Charlotte

Charlotte — Sun, 02 Mar 2008 13:19:12 +0000

Please help! I have an Aspire 5100. I messed up my Acer mbr file by trying to restore with regular XP disk instead of my Acer disks. I still have my PQSERVICE partition. However, I can’t start XP. I have accessed my computer by using mandriva. Could you please give me directions to restore my mbr using mandriva? I am a newbie, so please, I need step by step directions. Thank you so much in advance for your assistance, I have been trying to figure this out for days.

By: Polo

Polo — Sat, 01 Mar 2008 21:03:28 +0000

No, but i did combine my partitions a long time ago. That could be it. Well at least everything is back to normal now, could i burn the recovery disks using ALT F12 and going into the secret partition? Or only through erecovery?
Once again i have to say this is the most relevant place i found about this stuff. Thank You so much.

By: Weblog

Weblog — Sat, 01 Mar 2008 14:43:40 +0000

@Polo: Did you format your hard drive or something? Usually Acers ship with a C and D partition, along with the secret and hidden PQService. AFAIK, D2D won’t work unless the partitions are there as expected. However, they may have changed this set-up on their Vista models so we’re not sure of what you need to do.

Sounds like the recovery program is also looking for a non-existant D partition, hence the error message you’ve been getting.

Recovery disks are looking more and more like the best solution!

By: kskrew4life

kskrew4life — Fri, 29 Feb 2008 23:32:32 +0000

im a bit confuse on what your trying to do here, are u trying to back it up to your hard drive? or to dvds

By: Polo

Polo — Fri, 29 Feb 2008 15:20:55 +0000

Well thats the thing, i have no D:drive my drive is C: and the dvd is bran new, my C: Drive is completly empty almost 200GB free.Idk what could be the problem any ideas anyone?

By: Weblog

Weblog — Fri, 29 Feb 2008 07:42:51 +0000

Thank you for sharing your solution.

How much free space do you have on the D drive? You could also look at removing some of the files from the D drive to free up space.

By: Polo

Polo — Thu, 28 Feb 2008 23:29:16 +0000

I DID IT, i cant burn a recovery disk thou it says there is not enough memory on D: drive???, any who I have an acer aspire e380 desktop with vista home premium, i used the PTEDIT32.exe to locate my partition then set it to seven, rebooted it and then in the manage options in mycomputer>rightclick>manage>storage i set it to active then i restarted and ALT F12 worked! I worked for me and Everythign is now back to default. The only thing is i still cant burn the recovery disk it say “error there is not enough working space on your D: drive” and the disk ejects, any help with this anyone? ALWAYS make backup disk i learn my lesson the hard way. And yet still all Acer tells me is to buy them.