Sage Username in Use Problem

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A customer phoned this evening despondent about Sage Instant Accounts not restarting after an earlier program crash. When he tried to start it up it would report:

Username in use

The solution is fairly straight forward: delete the “QUEUE.DTA” file from the ACCDATA folder, which is usually found in one of the subfolders of the Sage program files install directory e.g. c:\Program Files\Sage\Accounts or c:\Program Files\Instant.

Sage should fire up as normal after deleting this file.

More information can be found here if you need it.

If you run into trouble finding the directory or file then try a file search with QUEUE.DTA as the filename you’re interested in finding.

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