Nuisance Calls from 0800 3289393

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This is a generic freephone telephone number used by BT India operation to show they’ve tried to contact you. If you don’t want to be contacted by their marketing people on a regular basis then you need to phone their sales team to tell them to stop the nuisance calls.

Why do we call them nuisance calls? Well a BT representative will initiate an unsolicited call and ask for details that they should already have. Let’s put this another way! They phone as BT and ask you to supply personally identifiable information that BT should already know - suspicious or what? Don’t they see why this procedure has serious data security and privacy issues?

How do people know that the call is indeed from BT without the customer hanging up and performing a 1471? They don’t! Ringing the number back is pretty worthless anyway, as all you get is a pre-recorded message saying BT phoned and they’ll call back. Again, how do customers know this isn’t part of a scam by fraudsters? You’d suppose that calling a different known BT customer service number and asking them if they called would be a solution, but no this appears to not be the case. They don’t seem to be able to tell you why they called earlier, a point revealed this morning when such an incident happened at our office. .

How do companies like BT fix this problem? They need to set-up a reverse security check system that allows us, the customers, to verify their identity! No one should be giving away data that could compromise their privacy to any person making an unsolicited telephone call.

Technorati Tags: 0800 3289393, BT, identity, nuisance calls