The Latest Banking Code
Most people believe the banks will reimburse any losses from their accounts even when the fault lies squarely with the customer. This honourable position by the banks has been the case up until now, with many people seeing the banks reimburse losses that are the result of fraudulent transactions on their accounts. But, this period of generosity may be coming to an end!
From the latest Banking Code:
Online banking
12.9 Online banking is safe and convenient as long as you take a number of simple precautions. Please make sure you follow the advice given below.
• Keep your PC secure. Use up-to-date anti-virus and spyware software and a personal firewall.
• Keep your passwords and PINs secret.
• We (or the police) will never contact you to ask you for your online banking or payment card PINs, or your password information.
• Treat e-mails you receive from senders claiming to be from your bank or building society with caution and be wary of e-mails or calls asking you for any personal security details.
• Always access internet banking sites by typing the bank or building society’s address into your web browser. Never go to an internet banking site from a link in an e-mail and then enter personal details.
Lots of sound recommendations that everyone should be following today. However, the big one from a customer perspective is the requirement to keep your PC secure and using up to date security software. But, many people are simply users that don’t always understand if their computer is fully secure and meets the recommendations made in the Banking Code. The vast majority of PCs will have at least one issue that could allow the banks to use their “get out of jail free card” and avoid having to reimburse the customer.
The banks will likely publish new terms and conditions that limits their liability whenever they are able to show you haven’t been following their recommendations for keeping your computer secure. Now to see how long before we see them applying this new culture to secure their profitability… the credit crunch and challenge of bank charges may speed along the real world implementation of this new culture!
Roundtrip Solutions is able to provide a service to secure your systems on an ongoing basis through a support contract. The ongoing option ensures the latest security updates are applied, your computer is running up to date security software and the latest best practices are applied. Computer support customers in Dundee, Edinburgh, Fife and surrounding areas may find our service to be extremely useful.
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